Who doesn’t need a personal assistant? We could all use some help taking care of the house, shopping, planning celebrations and vacations, and booking in pamper time.
It might even take two assistants to make it all happen. Consider the able entrepreneurs at Enjoi Concierge Group, a Buckhead company owned by two women who will handle it all.
Joi Jackson’s background is in the hospitality and events industry working with companies such as Kimpton, Mandarin, Starwood and Loews hotels. Her partner, Melanie Barber, has a background in public relations, sales and marketing as well as fundraising.
“Both of us were always the ‘go-to girls,’ wherever we worked,” says Jackson. “People were always asking us ‘can you get me a nice room?’ or ‘Where should I go and hang when I’m in this town?’ We always knew the answer or the person who could get us the answer.”
Eventually it dawned on them that they could be the ‘go-to girls’ professionally and started Enjoi Concierge Group. “There’s nothing we can’t handle. We want people to understand that we’ll take the stress off their plate. We can get hotel accommodations at a discount, book travel — both commercial and private jets — get tickets to a game or pick up laundry. Some people have assistants who do that but they only work 9-5. We work 24-7, 365 days a year.”
Whether it’s for business or personal use, Enjoi Concierge offers a dedicated concierge who will handle all requests including hotel and travel accommodations (need a private chef? Not a problem); arranging for personal trainers or tailors, planning a bar mitzvah, high tea parties or a corporate event as well as helping in a relocation and home organization (including childcare referrals, lawn services and pet services). They’ve created their own app so services can be requested on the spot. Fees can vary from being paid by the hour to a retainer.
“What don’t they do?” asks Guerdy Claimon, president and CEO of Omni Group, a staffing company, who uses Enjoi for both personal and business services. “They’ve done everything from booking my travel, conference rooms, limos, really everything I need.”
One of their most popular services is planning trips, especially international ones. “It used to be that travel agents would do everything and it takes a lot of time coordinating travel on the web,” says Jackson. “We just did a two-week trip to Brazil for a client and we arranged a car to take them to the airport, pick them up and everything until they got back home. They say ‘I need this type of restaurant, this type of nightlife experience, this type of gifts to give to clients and we take care of it all. We have a very good Roladex, make use of social media and our global travel partners to get the best information. People can trust what we say and do.”
The company recently handled all the logistics for a two-week trip to Costa Rica for Fulton County Chairman John Eaves and his nonprofit Global Youth Ambassadors Program. Jackson believes that a new niche will be handling the itineraries for educational and service trips taken by churches and other non-profit groups.
The two are also very devoted to the community and giving back. They have partnered with the American Cancer Society, Atlanta Mentoring Program, the Community Council of Metropolitan Atlanta, which helps disadvantaged and disenfranchised youth particularly minority males, Delta Sigma Theta and the Atlanta Children’s Shelter. During the holidays, they partnered with Children’s Healthcare of Atlanta and held a toy drive.
Claimon says it’s all about the expertise and personalization. “Joi knows me and provides an elite experience,” he says. “They are in constant contact — did you land, is your limo driver there — is there champagne in your room? They understand you and they go the extra mile.”